Privacy policy

1. Who is responsible for your data

The owner of the database and data controller is EXCELSIUS SOLUCIONES INTEGRALES, tax ID (RUC) 20614652731, which operates the BeSocial brand, located at Alameda Lorenzo de Vidaurre 216, Los Próceres, Santiago de Surco, Lima, Perú.

You can reach us on WhatsApp at +51 992 005 096 or by email at informes@excelsius.biz.

2. What data we collect

We only ask for the data we need to handle your request:

• Landing page forms (review or quote): full name, country of your company, WhatsApp number, company size and industry. The form does not store this data on our site: when you submit it, WhatsApp opens with a message containing it, and we receive it when you send that message.
• Contact form on besocial-marketing.com: name, phone, email and the message you write. This form opens a WhatsApp conversation with the text you entered.
• WhatsApp conversations and Google Meet meetings you have with our team.
• Visit source data: the page you contact us from and, if you accept measurement cookies, the Google Ads click identifier (gclid, gbraid or wbraid) and campaign UTM parameters.
• Cookies and similar technologies, according to what you accept in the cookie banner (see section 8).

We do not ask for sensitive data. Our services are aimed at businesses and professionals.

3. What we use your data for

• To answer your request, schedule the review meeting and send you the proposal you asked for.
• To message you on WhatsApp about your request and, if you authorized it in the form checkbox, to send you information about our services. You can unsubscribe at any time by replying “STOP” or messaging us.
• To know which ad or campaign brought you to us, in order to measure and improve our campaigns. This uses the click identifier and UTMs, and measurement cookies only if you accepted them.
• To comply with legal, accounting and tax obligations if you become a client.

We do not sell or rent your data to third parties.

4. Legal basis

We process your data with your consent, which you give by ticking the form checkbox (it is never pre-ticked) or by messaging us. We also process it to carry out the pre-contractual or contractual relationship you requested, and to comply with legal obligations.

You can withdraw your consent at any time, without affecting what was done before.

5. Who we share your data with

To operate we use providers that process data on our behalf and under our instructions:

• WhatsApp (Meta Platforms): for our conversation with you.
• Google: Google Meet for meetings, and Google Analytics, Google Ads and Google Tag Manager to measure visits and ads, according to your cookie preferences.
• The website hosting provider.

Some of these providers store information on servers outside Peru (for example in the United States or the European Union). In those cases the international transfer is made for the purposes described and with providers that offer adequate levels of protection.

We may also disclose data to authorities when required by law or court order.

6. How long we keep your data

If you do not become a client, we keep your data for 12 months from your last contact, or until you ask us to delete it sooner.

If you are a client, we keep it for the duration of the relationship and, afterwards, for the time required by applicable accounting, tax and liability rules.

7. Your rights (ARCO)

You can exercise your rights of access, rectification, cancellation and objection at any time, as well as withdraw your consent:

• Access: know what data we hold about you and how we use it.
• Rectification: correct inaccurate or incomplete data.
• Cancellation: ask us to delete your data when it is no longer needed.
• Objection: ask us to stop using it for a specific purpose, such as sending marketing information.

To exercise them, email us at informes@excelsius.biz or message us on WhatsApp at +51 992 005 096 with your name and request. We may ask you to verify your identity. We will respond within the time limits set by law.

If you believe we did not handle your request properly, you can file a complaint with Peru's National Authority for Personal Data Protection (Ministry of Justice and Human Rights).

8. Cookies

We use three types of cookies and browser local storage:

• Necessary: they remember your language, light or dark theme and your cookie choice. They are always on because the site does not work as expected without them.
• Analytics (Google Analytics): they tell us how many people visit the pages and which sections they read. Only turned on if you accept them.
• Advertising (Google Ads): they measure whether you came from a Google ad and allow relevant ads to be shown to you. Only turned on if you accept them.

On our landing pages, on your first visit you choose what to accept in the cookie banner, and you can change your choice at any time from “Cookie settings” at the bottom of the page. We use Google Consent Mode: until you accept, Google tags do not store analytics or advertising cookies.

You can also delete or block cookies in your browser settings.

9. Security

We apply reasonable technical and organizational measures to protect your data: encrypted connections (HTTPS), access to conversations restricted to the staff handling your request, and providers with recognized security standards.

10. Minors

Our services are aimed at businesses and adults. We do not knowingly collect data from people under 18. If we find out that we did, we delete it.

11. Changes to this policy

We may update this policy to reflect legal changes or changes to our services. We will publish the current version on this page with its update date. See also our Terms and conditions.